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Refund & Cancellation Policy

Refund & Cancellation Policy

At Staynium, we aim to provide a transparent and fair subscription experience. Please review our refund and cancellation terms carefully before subscribing.

1. Subscription-Based Service

Staynium operates on a recurring subscription model. By subscribing, you agree that your plan will automatically renew based on the selected billing cycle (monthly, 6 months, or yearly) unless cancelled before the next billing date.

2. Cancellation Policy

  • You can cancel your subscription anytime from your dashboard.
  • Cancellation will stop future billing cycles.
  • You will continue to have access to the service until the end of your current billing period.
  • Cancellation does not automatically guarantee a refund.

3. Refund Eligibility

  • Annual Plans: Refund requests may be considered if submitted within 7 days of purchase.
  • Monthly / 6-Month Plans: No refunds are provided once a billing cycle has started.

4. Manual Refund Processing

All refunds are processed manually by our team. Once a refund request is submitted, it will be reviewed based on eligibility.

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used during purchase.

5. How to Request a Refund

6. Non-Refundable Cases

  • Partial usage of subscription periods
  • Setup or onboarding services (if applicable)
  • Custom development or integrations
  • Violation of our Terms of Service

7. Refund Approval

All refund requests are subject to review and approval by Staynium. We reserve the right to approve or reject requests based on our policies and usage analysis.

8. Related Policies

For more details on billing and auto-renewal, please refer to our Subscription Policy.

9. Contact Us

For any questions regarding this policy, please contact us at support@staynium.com.